Returns & Exchanges

FREQUENTLY ASKED QUESTIONS

Unconditional returns within 3 days, Really? Yes, customers have 3 days to return goods to us upon receipt for any reason.
please keep our items are in original condition and package, with all components and accessories included. who pay the return shipping fee?

Because our profit margin is low, we can’t afford the return shipping cost, I hope you understand.

what is the process for return?

Always remember to contact us at first. Usually we will solve thee problem within 48 hours.

Some items in the order are missing

In this case, please show us the photo of the package delivered at first. We will ship the missing parts once we confirm it is true. But if you would like to return it, we will pay for the shipping fee.

Packages are damaged

The same as above.

Items do not work in warraty period

In this case, please provide us the photo of details. For items within the warranty period, once our technician confirms that the problem is caused by material defects, please send items back (by economic international shipping). We will pay for the shipping cost and send a replacement or refund to the buyer according to your choice.

Warranty period

this is stated in item descriptions and varies according to items.

For items over warranty period

we will also provide technical supports if buyers contact us. but we may not accept return or refund.

Other cases

tell us, we will take seriously to solve.